IT Operations & Support Lead

Job Description

An international business with revenues exceeding £180m is looking for an IT Operations & Support Lead to support its UK business and play a key role in maintaining secure, reliable IT services across the organisation. This role combines hands-on IT support, vendor management and IT governance, offering an excellent opportunity for a strong IT support professional to step into a broader operational role. You’ll work closely with internal stakeholders, manage relationships with external IT providers, and support the continued improvement of the organisation’s IT processes, security posture, and user experience.

The Role

As the IT Operations & Support Lead, you will be responsible for supporting users across the UK business while helping ensure systems, devices and security standards are maintained effectively. You will also work alongside an IT apprentice, providing guidance and helping develop internal IT capability. Key responsibilities include:

• Providing internal IT support across the UK business
• Managing and coordinating support with the external managed service provider
• Supporting endpoint management including Autopilot, BitLocker and MFA
• Assisting with cybersecurity initiatives and Cyber Essentials compliance
• Maintaining IT documentation, policies and standard operating procedures
• Supporting ISO readiness and governance processes
• Managing the IT asset register, tagging and software inventory
• Supporting cyber awareness training across the business
• Assisting with ongoing improvements to IT processes and security practices

Technology Environment

• Microsoft 365
• Azure / Entra ID
• Endpoint management (Autopilot, BitLocker)
• Multi-factor authentication
• Cyber Essentials security framework

What We’re Looking For

We’re looking for a proactive IT professional who enjoys working in a hands-on environment while improving systems and processes. Ideal experience includes:

• 4+ years’ experience in IT support or IT operations
• Strong experience supporting Microsoft 365 environments
• Experience with endpoint/device management
• Understanding of IT security principles and frameworks
• Experience maintaining documentation, policies and IT procedures
• Ability to manage relationships with external IT vendors or MSPs
• Strong organisational and communication skills

Experience supporting security initiatives, asset management, or compliance processes (Cyber Essentials / ISO) would be beneficial.

Why Join?

• Work for a growing international business (£180m turnover)
• Opportunity to own and improve internal IT operations
• Exposure to security, governance and operational IT projects
• Work closely with leadership and influence IT processes
• Opportunity to mentor and support junior IT staff