Senior Receptionist

Senior Receptionist

We are now seeking an experienced Senior Receptionist to join our highly professional Front Desk team. [Employer hidden — sign up to reveal] Primary Care, is an exclusive private GP patient facility within [Employer hidden — sign up to reveal], delivering outstanding care in a calm, discreet, and welcoming environment.

Location: London, Wimpole Street, Marylebone
Hours: Full-time, 40 hours per week. Monday to Friday
Shifts: To be confirmed but earliest start 8am and latest finish 5.30pm
Contract: Permanent
Salary: £30,784 to £33,000 depending on experience.

What you’ll do:

• Meet and greet private patients with warmth, professionalism, and discretion
• Act as the first point of contact for private patient GP appointments.
• Manage and oversee the end-to-end private patient experience
• Maintain accurate patient records and databases, ensuring confidentiality at all times
• Proactively support referrals and liaise with clinicians and internal departments
• Coordinate specimen collection and engage with laboratory services
• Liaise with external labs and ensure timely follow-up and communication
• Manage private patient billing, payments, and related administrative processes
• Carry out extensive administrative duties including appointment scheduling, correspondence, and record management.
• Pro-actively use initiative to follow up appointments, and ensure a seamless patient experience.
• You will ensure the reception area is welcoming, clean, and functioning at a 1st class standard
• You will attend to the needs of the private GPs, ensuring they have everything they need.

What You Will Bring

• Previous front-of-house or receptionist experience within a health centre OR front of house experience within an elite 5-star hotel or luxury customer service environment
• A strong commitment to delivering five-star customer service
• Excellent organisational skills with a high level of attention to detail
• Confidence using administrative systems and patient databases
• Strong communication and interpersonal skills. Due to the VIP/Elite level patient, you must be discreet and respectful
• A calm, professional approach in a fast-paced environment
• The ability to handle sensitive information on a needs to know basis.

Why [Employer hidden — sign up to reveal]?

Originally founded over 50 years ago by Dr Thomas Frist, [Employer hidden — sign up to reveal] has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

As a Senior Receptionist you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits
• Discounts with over 800 major retailers

Culture and Values

At [Employer hidden — sign up to reveal] we believe exceptional care starts with our people. Our mission is simple: above all else we’re committed to the care and improvement of human life. We live four core values: Unique and Individual, Kindness and compassion, Honesty, integrity and fairness, Loyalty, respect and dignity.

We are a Disability Confident committed organisation and offer reasonable adjustments throughout our recruitment process.