Receptionist

Receptionist Candidate Requirements

• Warm, welcoming, and confident personality with a passion for delivering outstanding guest service
• Strong organisational skills with the ability to manage reservations, walk-ins, and guest flow efficiently
• Excellent verbal communication and interpersonal skills, maintaining a friendly and professional tone at all times
• Able to handle guest inquiries, special requests, and feedback with grace and discretion
• Calm under pressure, especially during busy service periods or when managing wait times
• Strong understanding of hospitality standards and commitment to best-in-class guest experiences
• Willing to learn and confidently speak about the menu, ingredients, and the story behind our dishes
• Comfortable liaising between guests, the kitchen, and the dining room team to ensure seamless coordination
• Detail-oriented and proactive in maintaining cleanliness and hygiene in public areas (toilets, entrance, outside areas)
• Experience managing bookings across phone, online systems, and in person
• Confident in handling large groups and VIPs with personalised attention and care
• Responsible for completing opening and closing duties, including daily checklists
• Enthusiastic about team culture and actively contributes to team briefings and service improvements
• Experience in a Receptionist or front-of-house role within a quality-driven restaurant
• Familiarity with guest preference tracking or experience with guest database systems is a plus

What We Offer Our Receptionist

• 50% discount across all [Employer hidden — sign up to reveal] restaurants
• £500 referral bonus for recommending a friend
• Opportunity to develop your career growth with [Employer hidden — sign up to reveal]
• Mental health & well-being support with Hospitality Action who can offer free advice and counselling if you’re struggling at work or at home.
• Enhanced maternity and paternity pay after your first year with us
• Extra day’s holiday every year you’re with us, up to 33 days
• Enhanced pension plan after 5 years with us

About [Employer hidden — sign up to reveal]

Our journey began in 2018 with the launch of [Employer hidden — sign up to reveal] in London Bridge – a Portuguese grill concept inspired by Marco’s Portuguese heritage and fond memories of his upbringing in Southern Portugal. Offering a menu of fresh, wood charcoal-grilled dishes in a warm atmosphere, it quickly became a local favourite. Building on this success, we were fortunate to be able to expand [Employer hidden — sign up to reveal] to the neighbourhoods of Mayfair (2022) and Victoria (2023).

We’re looking for a Receptionist to join our team at [Employer hidden — sign up to reveal], our flagship restaurant, where you will play a key role in for delivering unforgettable guest experiences and help us continue to grow.The site welcomes around 3000 guest each week, we’re a thriving 200+ cover space spread across two floors, including a charming private dining room. Since opening in 2018, we’ve earned rave reviews from critics like Jay Rayner and Marina O’Loughlin, and we’re just getting started.

We are passionate about creating memorable experiences for our guests and nurturing a positive, energetic work environment for our team. After winning Disruptor Brand at the 2023 Peach 20/20 Hero & Icon Awards and Emerging Concept at the MCA Hospitality Awards 2023, there’s never been a better time to join us. With our expansion continuing in 2025, career progression opportunities are endless.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with [Employer hidden — sign up to reveal]. In 2020, we partnered with chef patron Santiago Lastra to open [Employer hidden — sign up to reveal], a fine dining restaurant in Marylebone celebrating Mexican cuisine with British ingredients. [Employer hidden — sign up to reveal] has since earned a Michelin Star, named No. 17 on the World’s 50 Best Restaurants list.

In 2022, we launched [Employer hidden — sign up to reveal], a premium restaurant in Fitzrovia with renowned Portuguese chef patron Nuno Mendes. 2024 saw two new ventures: [Employer hidden — sign up to reveal], a contemporary Mexican concept in Mayfair - our second collaboration with Santiago Lastra - and [Employer hidden — sign up to reveal] in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, [Employer hidden — sign up to reveal] earned a Michelin star.

In the 2025 National Restaurant Awards, [Employer hidden — sign up to reveal] was named The Square Opening of the Year and ranked 7thin the Top 100 list, followed by [Employer hidden — sign up to reveal] at number 50 and [Employer hidden — sign up to reveal] at 93rd place.