Head of Maintenance

Job description

About Us

Choosing to work at [Employer hidden — sign up to reveal] is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.

Our Journey so Far

[Employer hidden — sign up to reveal] began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK’s urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 4,300 accommodation units, 7,500 tenants and counting.

By bringing together private investors, local authorities, charities, and housing associations in as spirit of trust and a shared commitment to improving tenants’ lives, we’ve created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services – a setting where people can begin to thrive again.

Our full-service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service.

Job requirements

The Role

The Head of Maintenance is a senior leadership role responsible for overseeing all maintenance operations across a large and diverse portfolio, including multiple large sites and hundreds of Houses in Multiple Occupation (HMOs).

This role will lead the delivery of both reactive and planned preventative maintenance, ensuring high standards of service, compliance, efficiency, and tenant satisfaction. The successful candidate will manage internal teams, external contractors, and maintenance partners while driving continuous improvement across all maintenance functions.

Main Duties & Responsibilities

• Leadership & Strategy: Provide strategic direction, lead team of 30 engineers, oversee Maintenance Manager, work with CEO, develop long-term maintenance strategy, produce operational reports.
• Operations Management: Oversee reactive and planned maintenance, scheduling, prioritisation, development of preventative programmes, manage in-house team, coordinate with other departments, monitor KPIs.
• Contractor & Supplier Management: Oversee outsourced services, manage relationships, review performance, ensure value for money.
• Compliance & Quality Assurance: Ensure statutory compliance, health & safety, quality control, record-keeping.
• Team & Resource Management: Lead engineers and support staff, drive performance management, training, culture of accountability.
• Financial Management: Manage budgets, control costs, support financial planning.
• Systems & Process Improvement: Optimise Salesforce CRM, ensure data integrity, drive system adoption and best practices.

Skills & Knowledge

• Experience managing large maintenance team and property portfolio
• Excellent interpersonal skills
• Proficiency in modern maintenance technology including ERP and CRM (Salesforce ideal)
• Technical understanding of electrical, mechanical and hydraulic systems
• Experience in HMO properties
• Organisational and attention to detail

Benefits

• 23 days leave plus bank holidays
• Additional holiday days for long service up to 30 days
• Celebration of tenure (£500 at 3 years, £1000 at 5 years, £5000 at 10 years)
• Private health insurance with Vitality
• Birthday off
• One well-being day per year after probation
• Maternity/Paternity Pay
• Pension schemes increase after 2 years
• £500 referral scheme
• Company payday lunch
• Daily fresh fruit