Job Description

Choosing to work at [Employer hidden — sign up to reveal] is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all.

The Role

This is a 12 month fixed term contract with the opportunity to become permanent. The Maintenance Coordinator plays a key role in ensuring the efficient operation of the maintenance team. This includes job scheduling, engineer coordination, tenant liaison, and follow-up on contractor works. The position requires strong communication skills, attention to detail, and the ability to handle urgent issues promptly.

Job Requirements

Main Duties & responsibilities

• Log and assign all maintenance jobs accurately in Salesforce.
• Review condition reports and job history to ensure jobs are raised appropriately.
• Plan, schedule, and manage engineers' workloads for maximum productivity.
• Assess follow-up work requirements and schedule accordingly.
• Oversee new job tickets and reassign where necessary to ensure completion.
• Handle and escalate complex or critical jobs to the Maintenance Manager.
• Conduct twice-daily check-ins with engineers to monitor job progress.
• Provide real-time phone support to engineers and respond to updates.
• Chase contractors to ensure job completion and avoid delays.
• Order materials for engineers when required.
• Review and track the progress of out-of-hours (OOH) jobs.
• Monitor active job queues and escalate any overdue or high-priority tasks.
• Maintain communication with local authorities for permissions or compliance.

Skills & Knowledge

• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
• Ability to prioritise workload and work effectively in a high-pressured environment
• Excellent attention to detail
• A proficiency in the use of MS Office including Outlook, Word
• Strong administrative skills
• Excellent proven customer service skills
• Previous experience in a similar position
• Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels
• Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes

Benefits

• 23 days leave, plus bank holidays
• Additional holiday days for long service – up to 30 days
• Celebration of tenure – 3 years £500, 5 years £1000, 10 years £5000
• Private health insurance with Vitality
• Birthday off
• One well-being day off per year
• Maternity/Paternity Pay
• Pension schemes increase – after 2 years.
• £500 referral scheme for staff who refer a new employee, paid upon passing probation.
• Company payday lunch
• Daily fresh fruit