Team Member - Guest Experience Lead

About the Role

You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.

What You’ll Be Doing

• Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
• Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
• Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
• Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
• Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.

What We’d Love From You

• Talk the talk. Great communication — friendly, clear, and confident with everyone.
• Think fast. You don’t freeze when stuff goes wrong — you fix it.
• Tech savvy. You know your way around digital ordering and can show guests how it works without stress.

Benefits

• Pay rate: Up to £12.21
• Take the first step toward a rewarding leadership career.
• Free food and drink on shift
• 25% staff discount

[Employer hidden — sign up to reveal] for Everyone

Whoever you are and wherever you’re from, [Employer hidden — sign up to reveal] is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at [Employer hidden — sign up to reveal], regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here.