Innkeepers Collection Night Porter

What You'll Do in This Role

• Be the first point of contact when checking in late arrivals and walk-ins
• Ensure a warm, friendly and genuine welcome
• Perform varied tasks including cleaning within front of house, external and breakfast areas
• Set up meeting room(s) and breakfast for the next day
• Ensure guest and business safety and security is top priority at all times
• Evacuate all guests and team from the business safely and quickly in the event of a fire
• Answer telephone enquiries and deal with guest complaints

What We Look for in Our Night Porters

• Passionate about guest care
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

What's in It for Me?

• Flexible shifts
• 33% discount across all our brands including Miller & Carter, Toby Carvery, All Bar One
• Wagestream – financial toolkit with access to earned pay
• Fun, laughs and lifelong friends
• Team socials
• Pension, 28 days paid holiday, high-street shopping discounts, free shares and a free employee helpline

At [Employer hidden — sign up to reveal], we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.