Private Members Club Manager

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£52,000 / year
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Leadership Guest Service Team Management Communication Event Coordination Operations Management Sales Training

FULL DESCRIPTION

Private Members Club Manager

[Employer hidden — sign up to reveal] - London (20 Portman Square, Marylebone, London W1H 6LW, UK)

Full-time | Up to £52,000 / Year | Mid-Senior level

About the Role

We’re looking for a Manager who loves creating meaningful moments and a welcoming atmosphere. Someone who leads with warmth, confidence and personality, bringing people together and making every guest and team member feel at home. This role is perfect for someone who enjoys guiding a team, maintaining high standards and shaping memorable experiences for everyone who walks through the House 21 door.

Why join [Employer hidden — sign up to reveal]?

  • Be part of a happy team
  • Grow your craft
  • Room for personality
  • High standards

Your Purpose

Hosting and Guest Experience

  • Act as the Host / Maître d' for the House serving as the first and lasting impression for members and guests.
  • Curate and maintain the overall atmosphere of the House.
  • Own the guest journey from arrival to departure.
  • Build strong rapport with members and guests.
  • Ensure SevenRooms, reservations and membership systems are consistently updated.
  • Lead detailed pre-service and daily briefings.
  • Actively encourage and respond to guest feedback.
  • Handle all guest enquiries, feedback and special requests.

Leadership and Operations

  • Take full responsibility for the operation, team leadership and service delivery.
  • Maintain and evolve exceptional service standards.
  • Lead by example on the floor.
  • Ensure all areas are correctly closed and secured.

Commercial Awareness

  • Maintain in-depth knowledge of facilities, room rates, promotions and operating hours.
  • Positively approach sales opportunities.
  • Ensure all sales transactions are processed accurately.

Team Management

  • Lead the team, ensuring clear communication and consistent standards.
  • Train and mentor new team members.
  • Promote a culture of professionalism, respect and collaboration.
  • Take responsibility for the recruitment, onboarding and retention of high-calibre team members.
  • Support team development through regular feedback and quarterly appraisals.
  • Liaise with Human Resources regarding employee relations matters.

Budget Control

  • Have overall responsibility for the operational costs and profitability of the department.
  • Effectively manage departmental payroll in accordance with the budget.

What we offer

  • A friendly, inclusive workplace where you can be yourself.
  • Training, development and chances to grow your career.
  • Competitive salary, performance based bonus and pension.
  • Health care cash-plan and Employee Assistance Programme.
  • Gym and retail discounts.
  • 50% taxi contribution for late-night shifts.
  • Complimentary meals on duty.
  • Access to both [Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal] Studio experiences.
  • Stream pay support.
  • Full uniform provided.

If this sounds like a place where you’d feel at home, we’d love to hear from you. Apply and join us in making the magic happen. Welcome Home.

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