Supervisor
SKILLS
FULL DESCRIPTION
Supervisor
[Employer hidden — sign up to reveal] Hove is Sussex’s most premier beachfront destination venue situated right on Hove seafront. [Employer hidden — sign up to reveal] isn't just a restaurant; it's a lifestyle, an experience, and a home away from home. As the Supervisor, you'll collaborate closely with the front of house management team to guarantee the seamless operation at [Employer hidden — sign up to reveal]. Your responsibilities will include supporting the Restaurant and Assistant Managers in running organised and smooth shifts and delivering high standards of customer service whilst maintaining high health and hygiene standards.
Responsibilities
- Achieve company objectives in sales, service, quality, appearance and cleanliness of [Employer hidden — sign up to reveal] through training of employees whilst maintaining a positive and productive working environment.
- Ensure that all staff are delivering the “[Employer hidden — sign up to reveal] Experience” at all times to all guests by touching in with each table, and ensuring that each waiter is present in their section at all times.
- Ensure guest’s orders are taken promptly and directed to the kitchen or bar in a timely manner, passing on all guest requirements, including allergy details.
- Have great communication with the kitchen regarding menu availabilities and alterations.
- To be able to help guests make great decisions when ordering by having an extensive knowledge of the menu and suggesting dishes and drinks to match their tastes and preferences.
- Liase with the host/ess and kitchen to maintain a smooth and professional level of service.
- Effectively manage guest complaints and solve in a way that makes the guest leave happy and not feel the need to escalate. Report any issues to Senior Management.
- Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
- Maximising sales opportunities throughout [Employer hidden — sign up to reveal] by upselling to guests where appropriate.
- To have an extensive understanding of [Employer hidden — sign up to reveal] and the various experiences we offer our guests, including our Openwater subscription.
- To be at work and ready to start your shift as per your rota and to clock in and out accordingly.
- To lead by example and to be presentable and to represent the [Employer hidden — sign up to reveal] brand to the highest standard and to expect the same of your team.
- Ensure new starters are fully trained and integrated into the [Employer hidden — sign up to reveal] team.
- To assist where required throughout [Employer hidden — sign up to reveal] according to business needs.
The Ideal Candidate
- At least 1 years experience as a supervisor or team leader in a high volume venue.
Benefits and Rewards
- Competitive salary package and tronc
- Incredible tips - Approximately £2.50-£3.50 per hour on top of your basic pay (Based on last 3 months)
- Wagestream - Access your pay early
- Employee referral scheme
- Health assured - Employee assistance programme
- 25% off your food bill up to 4 people
- Free staff food on shift
Salary: £13.25 / Hour | Full Time | Location: Western Esplanade, Brighton and Hove, BN3 4FA, United Kingdom