Restaurant Supervisor

Description

The Floor Supervisor plays a key role in delivering exceptional day to day service at [Employer hidden — sign up to reveal]. This position is responsible for leading the floor during service, supporting the management team, maintaining high operational standards, and ensuring every guest receives warm, professional, detail driven hospitality.

As a Floor Supervisor, you are expected to lead by example at all times. You will help create a service culture that is polished, personal, and consistent, while ensuring the restaurant, bar, terrace, and guest areas are well organised, well presented, and running smoothly.

What We Are Looking For

• Previous experience in a busy hospitality environment
• Experience serving on the floor in a quality food led pub, restaurant, or hotel
• Strong service skills and confidence leading a section or shift
• A positive, hands on attitude with a genuine love of hospitality
• Excellent communication and teamworking skills
• Ability to stay calm and focused under pressure
• High standards of personal presentation and professionalism
• A good understanding of food, drink, and guest expectations

Desirable

• Previous supervisory experience
• Experience in a premium pub, inn, or restaurant environment
• Wine knowledge and confidence with pairings
• Experience with reservations systems and till systems
• An interest in developing into an Assistant Manager role in future

Personal Qualities

• Warm, welcoming, and naturally hospitable
• Organised and dependable
• Calm under pressure
• Detail focused
• Proactive and solutions led
• Professional in both attitude and appearance
• A team player who leads from the front
• Proud of doing things properly

Key Expectations

• To be visible and engaged on the floor throughout service
• To take ownership of the guest experience in your area
• To maintain high standards even in busy periods
• To support the management team fully and act as a role model for junior team members
• To care deeply about the little things, because little things make the large difference

Hours

This role will include a mixture of daytime, evening, and weekend shifts depending on the needs of the business. Flexibility is essential.

Opportunity

This is an exciting opportunity for someone who wants to grow within a quality independent hospitality business. At [Employer hidden — sign up to reveal], we value people who care about standards, love looking after guests, and want to be part of a team building something special.