Night Porter - 4 nights on / 4 nights off

Description

Welcome to the [Employer hidden — sign up to reveal] Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.

At [Employer hidden — sign up to reveal], we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.

If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than [Employer hidden — sign up to reveal] Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.

Explore our opportunities and discover how you can make a difference with us!

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak spa membership
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

Role & Responsibilities

This role would normally consist of 4 nights on/ 4 nights off - starting at 10.30pm to 8.00am

• To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
• To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
• To follow all hotel policies as outlined in your training manual –
• Answering telephones, check in and checkout of hotel guests
• Dealing with guest queries
• Cleaning of public areas
• Set up or clear down from events and conferences
• To ensure the safety and security of the building and guests throughout the night
• Luggage assistance
• Serving Food and Drink to the highest standard to our guests when required.
• Support Food and Beverage department in aspects of their roles
• Support the Reception by preparing aspects of departure during the night.
• To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
• To ensure good working relationship with all other departments and communicate information throughout the hotel.
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• All other duties as required

Skills: Fluent in English

Location: [Employer hidden — sign up to reveal], Mawnan Smith, Falmouth, Cornwall, TR11 5LG, United Kingdom