Accommodation Assistant

Description

To ensure agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen. To ensure rooms are fully checked to company 4* standard prior to returning them to reception.

Key Duties

• Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards using approved chemicals/equipment and replenish stocks.
• Ensure bed linen and towels are changed to agreed schedule and standard.
• Maintain accommodation trolley, caddies and storage presses tidy and stocked.
• Ensure any guest property left behind is passed to Accommodation Manager for lost property.
• Alert Accommodation Manager to needs of accommodation staff for materials or equipment.
• Maximize use of all resources and ensure lowest cost levels.
• Report any maintenance issues to supervisor/manager promptly.
• Liaise with supervisor regarding room moves, VIP guests, and special needs.
• Inform supervisor of room status on an ongoing basis.
• Actively participate in training, meetings and personnel exercises to improve standards.
• Carry out hotel’s customer relation policy.
• Communicate hotel services to guests.
• Receive customer complaints courteously and sympathetically and report to manager.
• Arrive for duty by rostered times in full clean uniform and wearing name badge.
• Ensure highest standards in personal hygiene and grooming.
• Report DND or No Service every day.
• Keep corridors free from debris at all times.
• Be responsible for key cards in your possession.
• Report all accidents to the Manager on Duty.
• Comply at all times with Fire, Security Health and Safety Procedures.

Skills

• Punctual
• Eye for detail
• Cleanliness
• Housekeeping
• Organized