Innkeepers Collection Night Porter

Description

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

What You'll Do

• Be the first point of contact when checking in late arrivals and walk-ins
• You’ll ensure a warm, friendly and genuine welcome
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

What We Look For

• Passionate about guest care
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

Benefits

• Flexible shifts
• 33% discount across all brands
• Wagestream financial toolkit
• Team socials
• Pension, 28 days paid holiday, high-street shopping discounts, free shares, and employee helpline

Location

Hangingstone Rd, Ilkley LS29 8BT, UK

How to Apply

No CV needed. Apply through our mobile-friendly process. At [Employer hidden — sign up to reveal], we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.