Cocktail Waiter/Waitress

About Us

Nestled in the heart of Staffordshire, [Employer hidden — sign up to reveal] combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At [Employer hidden — sign up to reveal], we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at [Employer hidden — sign up to reveal] our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

The Role

Do you have a passion for impeccable service and exquisite cocktails? As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines! You will work as part of a fun energetic team creating astounding experiences for our guests.

Key Responsibilities

• Providing efficient, courteous, and professional service at all times within the Outdoor Spa Terrace, bars, restaurants, and any other department
• Assisting in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, particularly the service of cocktails.
• Answering guest queries in a polite and helpful manner
• Coordinating with bar staff to ensure the availability of all beverages
• Handling guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest
• Maintaining compliance with applicable health and safety standards, dress code, and other serving standards.
• Undertaking new or refresher training sessions as required

Role Requirements

Essentials

• Have previous experience in a similar role within the hospitality industry
• Have knowledge of cocktails, and other beverages
• Have a good understanding of liquor licencing, food hygiene and quality standards
• Have the ability to work under pressure and in a fast-paced environment
• Have excellent interpersonal and communication skills

Desirables

• Have experience with large volume covers
• Have Food Safety Training

Additional Information

• Full and part time positions available
• Working between 1-5 days a week (6 hours minimum - 40 hours per week)
• Covering shifts for mornings, afternoons and evenings
• Zero-hour contract

Why Join Us

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

People often say you can't choose your family, but here at [Employer hidden — sign up to reveal], we choose YOU to be a part of ours!

Location: [Employer hidden — sign up to reveal] Spa Hotel, Maker Lane, Hoar Cross, Burton upon Trent, Staffordshire, DE13 8QS, United Kingdom