Assistant Reception Manager

Job Description

We are looking for a passionate and guest-centric Assistant Reception Manager to join our team at [Employer hidden — sign up to reveal]. In this pivotal role, you'll support the Reception Manager in ensuring the smooth running of our Restaurant. You'll be responsible for managing calls, enquiries, and reservations with grace and efficiency, while also taking the lead in the absence of the Reception Manager. With your warmth and charm, you'll build lasting relationships with both guests and team members alike, ensuring a welcoming atmosphere at all times. Your primary focus will be on ensuring the smooth allocation of guests in a planned and organized manner, contributing to the overall success and strategy of the restaurant. This role offers a fantastic opportunity for personal and professional growth, with the chance to shape unforgettable moments for our guests while charting your own path to success in the hospitality industry.

Key Duties & Responsibilities

• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times.
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”.
• To take reservations correctly and with the respect of the policies when necessary.
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of customers’ bookings, needs & complaints.
• Manage the front desk by receiving incoming calls, greeting and attending guests' needs.
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience.
• To look after reception appearance and presence - Understand relevant H&S legislation and the implications on the business, taking action as required.
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager.

Why Work for Us

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
• Exclusive perks: Our teams have access to some of the best discounts and cashback from a range of top retailers and cinema tickets through the Telus app.
• Financial freedom: Take control of your finances with Stream (formerly Wage Stream) – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Wellness support: Confidential Employee Assistance Program with 24/7 helpline and 6 complimentary counselling sessions.
• Total Wellbeing Package: Embrace holistic health with WeCare – online GP appointments, mental health counselling, fitness programs, legal and financial guidance.
• Dental care made easy: With Tooth Fairy you have instant access to expert advice and prescriptions.
• Nourish your body: Healthy and nutritious meals whilst on shift.
• Recognition and Reward: Employee of the Month, Long Service Awards and group incentives. Yearly employee awards night.
• Grow with us: Access to training platform Evolv Edge packed with resources.
• Get some rest: Holiday allowance increases with length of service.
• Make a difference: Optional paid day each year for volunteering.
• Spread the love: Recommend a friend scheme.

Who We Are

[Employer hidden — sign up to reveal] is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences. Home of the first London Olympic games gymnasium, our breathtaking Kings Cross home is now a temple to German cuisine with the buzzing atmosphere of a traditional Grand Café. Our all day menu includes London’s finest schnitzels, sausages, seasonal delicacies and tortes. German Pilsner and wines are available on our alfresco terraces; all accompanied by outstanding hospitality.

Skills

• OpenTable Experience
• Mentoring
• Training Experience
• Staff Scheduling
• Fast-Paced Experience
• Fluent in English
• +5 (additional skills)

How to Apply

If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay! Alternatively, use the Apply button on this page.