Knoopologist (Team Leader)

About the Role

At [Employer hidden — sign up to reveal], we’re experts in crafting the perfect chocolate drink for our customers. Our founder Jens Knoop opened the first store in Rye in 2013. Now we have a growing estate of stores, a production factory and a growing online business. The [Employer hidden — sign up to reveal] concept is based around our carefully curated percentage menu which offers chocolates to suit every taste and mood. We find joy in helping you to discover your perfect chocolate drink and encourage experimentation with different % chocolates and flavours in a process we call ‘Knoopology’.

Are you a natural leader with a passion for delivering exceptional customer experiences and crafting high-quality beverages? At [Employer hidden — sign up to reveal], we are dedicated to offering expertly crafted hot chocolates, coffees, and teas in an inviting environment that celebrates quality and customer delight. We’re looking for an energetic and motivated Team Leader to guide, inspire, and support our dynamic café team.

Key Responsibilities

• Lead Daily Operations: Oversee the smooth running of the café, ensuring excellent customer service, efficient workflow, and adherence to high-quality standards.
• Inspire & Motivate the Team: Act as a role model, fostering a positive and collaborative work culture where everyone thrives and contributes to success.
• Training & Development: Support the onboarding and continuous training of baristas to uphold [Employer hidden — sign up to reveal]’ high beverage preparation and customer service standards.
• Customer Engagement: Be the face of the café, welcoming customers, handling queries, and ensuring every guest enjoys a memorable [Employer hidden — sign up to reveal] experience.
• Quality Assurance: Maintain the highest standards in beverage preparation, presentation, and café cleanliness.
• Stock & Inventory Management: Ensure stock levels are maintained, and ordering is accurate to support daily operations without wastage.
• Problem-Solving: Address any operational challenges swiftly and efficiently to keep the café running smoothly.

What We’re Looking For

• Proven Leadership Experience: Experience in a supervisory or team leader role within a café, hospitality, or retail environment.
• Passion for Beverages: A love for crafting high-quality drinks and a desire to share that enthusiasm with both customers and the team.
• Strong Communication Skills: Ability to inspire, guide, and motivate a diverse team while building positive relationships with customers.
• Operational Savvy: Comfortable handling stock management, scheduling, and daily operational tasks efficiently.
• Customer-Centric Mindset: A dedication to creating exceptional customer experiences and fostering loyalty.
• Calm & Composed Under Pressure: Ability to manage a fast-paced environment and resolve challenges confidently.
• Team Spirit: A supportive leader who thrives on seeing the team succeed and grow together.

Why [Employer hidden — sign up to reveal]?

At [Employer hidden — sign up to reveal], our culture is built on four key pillars: Craft, Ritual, Exploration, and Community. We offer a supportive environment where you can develop skills, be part of a passionate community, and craft something special every day.

Additional Information

Location: 37 The Hayes, St. David's Dewi Sant, Cardiff Wales, CF10 2EF, United Kingdom. Expiry: Thu, 04 Jun 2026. Skills: supervisory skills.