Team Member - Guest Experience Lead
SKILLS
FULL DESCRIPTION
Team Member - Guest Experience Lead
[Employer hidden — sign up to reveal] is hiring a Guest Experience Lead at [Employer hidden — sign up to reveal] Bridgwater Dunball. This is a full-time, on-site role with a pay rate of up to £12.21 per hour.
About the Role
You'll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You'll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
What Will You Spend Your Time Doing?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what's right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what's happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
What We'd Love From You
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don't freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
What's In It For You
- Pay rate: Up to £12.21
- Free food and drink on shift
- 25% staff discount
About [Employer hidden — sign up to reveal]
We sell the world's best chicken. We've done it for a long old time — since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. [Employer hidden — sign up to reveal] is a place where you can bring the real you to work. We don't just welcome, we encourage applications from underrepresented groups.
Ready?
If you're ready to be part of our community, now's the time to apply. Worried you aren't ticking all the boxes? Don't - we'd still love to hear from you.