Job Description

We have an exciting opening for a Customer Service Adviser to join our Operations team working out of our head office in Bath. Do you have a passion for resolving customer enquiries, either on the phone or face to face in a personable manner? Are you used to working at pace in an energetic and dynamic environment? Do you want to join a team that has recently been awarded the ServiceMark with Distinction accreditation from the Institute of Customer Service (ICS) as well as 1st for Customer Service when customers do contact us for the entire industry this year? If so, we have the perfect opportunity for you!

What you'll do

We are one of the top performing water and sewerage companies in the UK. Based in our Operations Centre in Bath, our contact centre team provide a professional and helpful service. You will take a variety of in-bound calls, be the first point of contact for our customers and work closely with your colleagues to ensure we maintain our high standards. We put our customers first and aim to resolve their queries first time, every time, so it's a role that involves quick thinking, finding solutions and often involves working with other departments and external parties to find the right answers to help our customers. Calls include people reporting leaks and low water levels impacting fishing in one of our beautiful reservoirs, as well as questions about how to unblock a drain. Don't be concerned if you are not familiar with the water industry lingo. We provide our new starters with a thorough induction plan to help educate them about [Employer hidden — sign up to reveal] and our customers, so you can provide the flawless customer service that we're renowned for.

What you'll need

• Passion for helping people
• Naturally customer focused
• Confident communication skills
• Highly organised
• Computer literacy (multiple screens, applications)
• Ability to work at a fast pace in an office-based environment
• Comfortable with shift work including weekends and bank holidays

Shift patterns: Monday-Friday 07:30-16:00, 08:00-16:30, 08:30-17:00, 09:30-18:00, 11:30-20:00, 13:30-22:00; Saturday-Sunday 08:00-16:30, 09:30-13:30, 11:30-20:00; Bank Holidays 08:00-16:30, 09:30-18:00. Standby rota average 1 per month: Monday-Friday 18:00-08:00; Weekends and Bank Holidays 08:00-08:00.

What you'll receive

• Combined pension contribution up to 20%
• Career progression and professional development opportunities
• 25 days' holiday rising to 28 with length of service
• Opportunity to sell up to five days of holiday every year
• Opportunity to buy up to ten days of holiday each year (subject to conditions)
• Healthcare package that allows you to claim back healthcare costs
• Life assurance up to eight times your salary
• Opportunity to lease a new electric car through salary sacrifice (subject to conditions)
• Cashback and discounts from more than 3,000 retailers
• One paid volunteering day each year
• Enhanced family leave and pay arrangements
• Access to an interactive health and wellbeing platform
• Support from trained mental health first aiders
• £1,000 referral fee if you recommend someone who is successfully recruited by us

Who we are

[Employer hidden — sign up to reveal] is part of the international YTL Group based in Kuala Lumpur. The UK companies include: [Employer hidden — sign up to reveal] – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West; [Employer hidden — sign up to reveal] – a major UK developer; [Employer hidden — sign up to reveal] – a top 20 UK contractor; [Employer hidden — sign up to reveal] – entertainment complex development; plus a number of other retail, environmental and specialist businesses. Our people tell us that [Employer hidden — sign up to reveal] is a great place to work. We are passionate about diversity and inclusion – all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments, please inform a member of our Recruitment team.

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