What you'll do

You will be the first point of contact for many of our customers, with your main focus being on inbound calls. From moving house, consumption questions, explaining a bill, checking tariffs, payment arrangements or resolving an issue, you will have the opportunity to make a difference every day. As we are office-based you will enjoy face-to-face contact with your colleagues and line manager daily in an inclusive and engaging environment. From interview to offer, we will keep you updated every step of the way. On day one, you'll receive a warm welcome from your new team and join our unique onboarding programme, including our award-winning academy. Our full-time roles can be 37 or 40 hours - it's your choice (no evenings, Sundays, or Bank Holiday working here).

What you'll need

• Love talking to people and build great rapport with customers and colleagues
• Confident, energetic, and professional communication skills
• Friendly and positive 'can-do' attitude
• Resilience and reliability, working to defined department targets
• Ambition to hit targets and enjoy a challenge

What you'll receive

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increments yearly rewarding your first 3 years of service
• Performance related bonus of up to 10%
• Healthcare package
• £1000 'Refer a friend/family' scheme
• Life assurance of up to four times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• Family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Who we are

[Employer hidden — sign up to reveal] is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do. We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!