Resident Liaison Officer - Bracknell

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Bracknell
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Real Estate & Property
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Organisational Skills Microsoft Office Resident Liaison Complaint Handling Coordination Empathy

FULL DESCRIPTION

Resident Liaison Officer - Bracknell

This job is posted by [Employer hidden — sign up to reveal].

  • Reference: BBBH43010_1776943677
  • Salary: £18.00 - £20.00 per hour
  • Location: Bracknell, Berkshire
  • Type: Permanent (minimum 6-month contract)

Key Responsibilities

  • Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner
  • Build positive relationships with residents to ensure a high level of customer satisfaction
  • Keep residents informed about project timelines, upcoming works, and any disruptions
  • Coordinate access to properties for inspections, surveys, and construction works
  • Maintain accurate records of resident interactions and communications
  • Support vulnerable residents and escalate issues where necessary
  • Work closely with site teams, contractors, and housing management to ensure smooth project delivery
  • Organise and attend resident meetings, drop-in sessions, and community events

Requirements

  • Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing)
  • Strong communication and interpersonal skills
  • Ability to handle sensitive situations with professionalism and empathy
  • Excellent organisational skills and attention to detail
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and basic IT systems
  • Full UK driving licence (if required)

Desirable

  • Experience working on refurbishment or planned maintenance projects
  • Knowledge of social housing regulations and tenant engagement practices

What We Offer

  • Competitive salary/package
  • Company benefits - e.g., pension, holiday allowance, training opportunities
  • Supportive and collaborative working environment
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