Head of Operations

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Carlisle
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Management & Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Operations Management Process Improvement KPI Tracking Compliance Management Change Management Client Relationship Management Team Leadership Risk Management

FULL DESCRIPTION

Head of Operations

Based in Carlisle. [Employer hidden — sign up to reveal] is seeking a commercially astute Head of Operations to lead daily operations across departments and offices.

  • Company: [Employer hidden — sign up to reveal] (part of [Employer hidden — sign up to reveal])
  • Location: Carlisle, UK (On-site)
  • Closing Date: 8th August 2025
  • Contact: Margaret Irving at [Employer hidden — sign up to reveal] or [contact hidden]

Key Responsibilities

  • Lead daily operations across all departments and office locations, ensuring consistent, high-quality client service
  • Champion operational efficiency by identifying and implementing improvements to processes, systems, and workflows
  • Establish and track performance metrics (KPIs), using data and insight to support decision-making and continuous improvement
  • Lead internal compliance, Health & Safety, and policy implementation across the business
  • Support change management activity, ensuring clear communication, adoption, and engagement at all levels
  • Embed a client-first culture, using service feedback to improve experience and resolve issues constructively
  • Develop and support high-performing teams, promoting collaboration, ownership, and shared standards across offices
  • Contribute to business planning, working closely with the senior leadership team to align operations with growth goals
  • Manage operational risk, ensuring systems resilience and legal/regulatory compliance
  • Demonstrably live and embody the values of the Group, setting the example for the rest of the business to follow.

About You

  • Proven experience in an operations leadership role within a professional services, property, or multi-site environment
  • Strong analytical thinker – you enjoy solving problems, improving systems, and introducing new ways of working
  • Experienced in leading change – able to bring people with you and embed improvements that last
  • A confident communicator, capable of working across all levels and building trust and momentum in your team
  • Professional qualifications (e.g. RICS, CAAV) are welcomed but not essential

What We Offer

[Employer hidden — sign up to reveal] is part of [Employer hidden — sign up to reveal]. As well as the usual benefits you would expect from a well-established, forward-thinking employer, such as a competitive salary, company pension, training and personal development, free onsite parking and salary sacrifice schemes we also offer an income protection policy and private healthcare.

How to Apply

For more detail and an application form please contact Margaret Irving, Group Personnel Manager at [Employer hidden — sign up to reveal], Borderway, Rosehill, Carlisle CA1 2RS on [contact hidden] or email [Employer hidden — sign up to reveal]. Closing date for applications 8th August 2025. Click here to view the full job description.

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