Role overview

As 1st Line IT support, you will provide a valuable service as the initial point of contact for support calls to the wider firm. This role requires using initiative, working collaboratively with the rest of the team, having a positive attitude towards your work, alongside providing an excellent customer service in person and over the phone.

The work you'll be doing

Main responsibilities include:

• Logging, categorising, troubleshooting, fixing and/or escalating where applicable to 2nd line support.
• Primary application support covering Microsoft Office as well as numerous legal applications.
• Supporting the installation and configuration of a range of application packages, as well as performing upgrades of both hardware and software.
• There will also be the opportunity to be involved with project work for new systems and system upgrades.

The ideal candidate will have a good understanding of the following:

• Windows 10 and 11
• Basic networking skills
• Microsoft 365 application including Word, Outlook, Excel, PowerPoint
• Desktop hardware components
• Experience of any legal IT software would be useful but not essential
• Cyber security principles

The role will be based in our Salisbury office with very occasional visits to our London office; as well as the possibility of visiting our remote workers - so a clean driving licence and having your own transport is preferable.

The team you'll be joining

Our IT team consists of an IT Director, an IT Manager and 3 IT Support staff.

The firm you'll be part of

Ranked among the top private client and charity law firms in the country, [Employer hidden — sign up to reveal] is proud to be included in The Times Best Law Firms 2026, making it our fourth consecutive year. With nearly 300 years of history and lawyers who are recognised leaders in their fields, [Employer hidden — sign up to reveal] offers a unique blend of skills and experience to our clients. Our lawyers are dedicated to gaining a deep understanding of their clients' interests, fostering seamless collaboration across the firm's diverse practice areas. [Employer hidden — sign up to reveal] has grown organically over the years and is proud to be a people-focused firm with 29 partners and circa 170 employees. If you'd like to find out more about this opportunity before applying, please contact Carrie Clive (Recruitment Advisor) for a confidential conversation today.

Benefits

• 25 days holiday
• Discretionary Quarterly Bonus
• Competitive Pension
• Optional travel allowance
• Permanent Health Insurance
• Private Medical Cover
• Life assurance
• Social Committee & Team Events
• Employee Assistance Programme
• Enhanced Family Pay
• Cashback Healthplan

Apply now

Please complete the form below and a member of our HR team will come back to you.

Contact: Carrie Clive - [Employer hidden — sign up to reveal], or Al Patch - [Employer hidden — sign up to reveal]