About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is an innovative, financial technology firm specialising in quantitative trading, comprised of [Employer hidden — sign up to reveal] Funds and [Employer hidden — sign up to reveal] Securities. [Employer hidden — sign up to reveal] Securities regulated by the FCA, SFC, and CIMA registered, is a leading algorithmic trading firm and trusted electronic market maker, providing liquidity, technology and prime services to institutional clients and trading venues globally. The firm offers full-service prime brokerage and execution via its cutting-edge proprietary technology, as well as market leading analytics, cleared through the group’s bank Prime Brokers. [Employer hidden — sign up to reveal] Funds is an alternative asset manager specialising in systematic investing.

Core Responsibilities

• Provide end-user support in the London office, being the primary point of contact for all technology issues.
• Take full ownership of support desk tickets, managing issues end-to-end from initial request through to resolution, escalating only when necessary.
• Assist with the management of the global Windows and Microsoft 365 estate.
• Build new workstations and laptops using our automated pipeline, full training provided.
• Maintaining global standards, recommending areas for improvement, and suggesting solutions.

Key Skills and Experience

• Strong working knowledge of the Microsoft 365 enterprise ecosystem, including SharePoint and Exchange administration.
• Solid experience across the Windows stack, including Active Directory configuration, GPOs, DNS, DHCP, etc.
• Good understanding of networking technologies.
• Ability to take an idea or concept, and see it through to implementation, collaborating with other team members as required.
• Ability to understand and breakdown a problem, then document the resolution so everyone else can understand.

Desirable Skills

• Knowledge of PowerShell or Python is highly advantageous, but not essential, however they will be required to develop this skill to be successful in this role.
• Security first mindset, ensuring security standards are maintained across the estate and not afraid to challenge the norm.
• Jira/Confluence administration.
• Experience with backup and restore products.
• Mac OSX or Linux Knowledge.

Personal Attributes

• Clear communication
• Adaptability
• Analytical thinking
• Decision-making
• Collaboration over competition
• Accountability
• Patience
• Open to feedback
• Growth mindset
• Proactiveness

What will it take to succeed?

A candidate with a can-do attitude, a natural curiosity to learn more, seek out problems, propose solutions, and implement them in a fast-paced environment. They must also be able to work under pressure and have a personality that isn’t fazed by dealing directly with users, all whilst managing a support queue at the same time. They will have a hunger to learn and seek out areas for improvements.

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