Pre‑Owned Watch Valuation Client Specialist

Job Description

We are looking for a Pre Owned Watch Valuation Client Specialist to join our Virtual Boutique, in London. You will asses watches submitted through the Virtual Boutique’s “Sell Your Watch” service and creating the initial offers presented to clients. You will lead your own client‑facing consultations and deliver a seamless end‑to‑end experience, from reviewing the watch and generating the offer through to converting the opportunity into a completed intake. In addition, you will provide valuations and offers to Virtual Boutique colleagues, manage the online self‑service form, and undertake product consultations in line with demand for the Virtual Boutique service.

• Sales experience in the luxury industry
• Strong negotiation skills
• Self-motivated, positive, and proactive
• Target orientated and able to deliver outstanding results as part of a team.
• IT literate (including proficiency in Microsoft Office) and comfortable picking up new systems.
• Ability to co-ordinate several competing priorities
• Excellent organisational skills and attention to detail
• Able to work under pressure.

Pre-Owned Watch Valuation Client Specialist.pdf (100.03 KB)

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites! Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. [Employer hidden — sign up to reveal] Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

Equal Opportunity

At [Employer hidden — sign up to reveal] Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.