About the Role

The Technical Account Manager (TAM) is a strategic, customer-facing role dedicated to supporting a portfolio of [Employer hidden — sign up to reveal]’s largest and most complex Enterprise and VCSP accounts. Acting as a trusted technical advisor, this role focuses on maximizing the value of [Employer hidden — sign up to reveal] solutions by aligning technology with customer business goals, accelerating data management outcomes, and providing both technical and strategic guidance across the customer lifecycle.

What You’ll Do

• Build deep understanding of customer business priorities, operating models, IT strategies, and data center environments
• Act as a trusted advisor and subject matter expert on [Employer hidden — sign up to reveal] solutions
• Support issue management, escalations, and resolution in collaboration with Support and Engineering teams
• Provide guidance on operational planning, risk mitigation, and deployment strategies
• Serve as the primary technical advocate for the customer across internal cross-functional teams (Sales, Support, Engineering, Product, etc.)
• Lead regular operational cadence calls and conduct Quarterly Business Reviews (QBRs)
• Perform health checks of [Employer hidden — sign up to reveal] environments and recommend optimizations and best practices
• Partner with Sales teams to identify new opportunities and drive account growth
• Deliver knowledge transfer sessions, best practices, and lessons learned to customers
• Manage multiple accounts and projects simultaneously in a dynamic environment
• Travel up to 50% to support customer engagements

Technologies You’ll Work With

[Employer hidden — sign up to reveal] Data Platform, VMware, Microsoft (Windows/Active Directory), Cloud (AWS, Azure, GCP), Virtualization, Enterprise Storage, Backup & Recovery, Networking Protocols, Data Center Infrastructure, Business Continuity, DevOps environments

What You’ll Bring

• Strong experience in Technical Account Management, Pre-Sales Engineering, or similar customer-facing technical roles
• Deep knowledge of data protection, data management, and backup solutions
• Hands-on experience with virtualization technologies (VMware, Hyper-V)
• Solid understanding of enterprise infrastructure, storage, networking, and cloud architectures
• Experience supporting enterprise customers and managing complex environments
• Strong troubleshooting, escalation management, and problem-solving skills
• Proven ability to manage multiple accounts and projects simultaneously
• Excellent communication, presentation, and stakeholder management skills
• Ability to translate technical concepts into business value

Bonus Skills

• Certifications such as VMCE, VMCA, VMware VCP, Microsoft MCSE
• Experience with VCSP environments or service provider ecosystems
• Exposure to data analytics and advanced data management strategies
• Project Management experience
• Experience with hybrid and multi-cloud environments

What You’ll Get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through [Employer hidden — sign up to reveal] Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through [Employer hidden — sign up to reveal] Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

[Employer hidden — sign up to reveal] is an equal opportunity employer and does not tolerate discrimination in any form. All information will be kept confidential. Please note that any personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. By applying for this position, you consent to the processing of your personal data. By submitting your application, you acknowledge that the information provided is complete and accurate.