Head of Reservations & Events

The Role

As Head of Reservations and Events, you'll lead the team that owns all inbound reservations and events activity across the [Employer hidden — sign up to reveal] portfolio. From group dining and private hire to full venue buyouts, your team will be the first point of contact for every enquiry and you'll set the standard for how those enquiries are handled, converted, and delivered. You'll build the team, develop the commercial strategy, and ensure the [Employer hidden — sign up to reveal] guest experience is felt from the very first message. Reporting into senior leadership, you'll be a key voice in how the brand grows its events offering.

What You'll Do

• Lead the reservations and events team to own all inbound enquiries across [Employer hidden — sign up to reveal] sites, setting the standard for response times, communication quality, and conversion
• Develop and execute a commercial events strategy that drives private dining, group bookings, and venue hire revenue across the portfolio
• Build, develop, and day-to-day manage the reservations & events team, creating a high-performing function that handles every enquiry with warmth, speed, and precision
• Design and manage the end-to-end events process, from first enquiry and proposal through to on-the-day delivery and post-event follow-up
• Work closely with the Operations team to align events with kitchen capacity, service capability, and brand standards
• Manage the reservations system, ensuring accuracy of covers, deposits, dietary requirements, and guest communications at all times
• Produce regular reporting on enquiry volumes, conversion rates, revenue, and pipeline, sharing clear insight with senior leadership
• Cultivate relationships with corporate clients, agencies, and repeat guests to build a loyal events community around the [Employer hidden — sign up to reveal] brand

Who We're Looking For

You'll be a natural host, someone who is as comfortable building a commercial pipeline as they are looking after a guest on the day of their event. You'll bring:

• Proven experience in a senior reservations or events role within hospitality, ideally across multiple sites or a premium dining brand
• A commercial mindset, you understand revenue targets, conversion metrics, and how to grow an events business with purpose
• Exceptional written and verbal communication skills, with the ability to represent [Employer hidden — sign up to reveal] warmly and professionally at every touchpoint
• Strong organisational instincts, you build systems, maintain accuracy, and never let detail slip under pressure
• Experience managing and developing a team, with a coaching approach that gets the best from people
• Confidence working with reservations platforms (e.g. SevenRooms, OpenTable, or similar) and comfortable with reporting and data
• A genuine passion for Italian food, hospitality, and the kind of guest experience that feels personal, not transactional

Who We Are

At [Employer hidden — sign up to reveal], everything we do comes back to three things:

• Celebrating Italy – Heritage, authenticity, and quality are at the heart of everything we serve and how we serve it
• Hospitality at Heart – Generosity, empathy, and community define how we treat our guests and each other
• We Grow with Purpose – We're passionate about developing our people, doing the right thing, and building something that lasts

What We Offer

• OTE salary of £55,000
• A senior, brand-new role with the opportunity to shape something from the ground up
• Real influence over the commercial events strategy of one of London's most loved Italian brands
• The support of an experienced leadership team that invests in your growth
• Staff meals, team discounts, and events across the [Employer hidden — sign up to reveal] family
• A warm, ambitious, people-first culture built on generosity and quality

Apply

Sound like you? We'd love to hear from you. Apply now with your CV and a short note on what hospitality means to you. We review applications on a rolling basis, so don't wait.