Customer Service Representative
SKILLS
FULL DESCRIPTION
Customer Service Representative
[Employer hidden — sign up to reveal] is seeking a Customer Service Representative for our retail shop in Maghull, Liverpool. You will be at the heart of the customer experience, processing bets, building relationships, and championing safer gambling.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
Our shops have a variety of opening times between 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and include evening and weekend working.
Benefits
- Working hours: Full and part-time hours available
- Annual Pay Review & Bonus Scheme
- 28 days holiday annually (pro rata)
- Paid birthday day off
- Pension plan with up to 4% match
- Perks and discounts
- Training and development opportunities
Requirements
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills
About Us
We're [Employer hidden — sign up to reveal], part of [Employer hidden — sign up to reveal]. With over 1,300 shops across the UK, we've been a permanent fixture on the UK high street since 1966. Our culture is built on trust and belonging. [Employer hidden — sign up to reveal] is the power behind [Employer hidden — sign up to reveal], 888 and Mr Green, marking a new sense of purpose and ambition.