Customer Service Representative

Job Details

• Location: 456, Edinburgh Road, Glasgow, Scotland, G33 2AW
• Contract type: Part-time
• Hours: 12 - 28 per week
• Salary: £12.75 per hour

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns

Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.

What's in it for you?

• Working hours: We've a range of full and part-time hours on offer.
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
• Holiday entitlement: You'll be entitled to 28 days holiday annually (pro rata)
• Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
• Pension plan: We'll match your pension contributions to 4%.
• Perks and discounts: When you're part of [Employer hidden — sign up to reveal], you'll enjoy great discounts in high street shops, cinemas and even holidays.
• Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We'll support your growth with career development opportunities.

Requirements

• Age 18+ (it's a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

About [Employer hidden — sign up to reveal]

We're [Employer hidden — sign up to reveal], part of [Employer hidden — sign up to reveal]. With over 1,300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.

Our culture at [Employer hidden — sign up to reveal] is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you'll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for [Employer hidden — sign up to reveal].

More about [Employer hidden — sign up to reveal]

We're a business that embraces change and progress. The power behind big name brands [Employer hidden — sign up to reveal], 888 and Mr Green, [Employer hidden — sign up to reveal] is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's [Employer hidden — sign up to reveal].

At [Employer hidden — sign up to reveal], you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.

Application Process

Once you've applied, our Talent Acquisition team will review your application. If you're successful at this stage, we'll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.

Business: [Employer hidden — sign up to reveal]

Apply at: https://amswh.avature.net/careers/Login?jobId=41061