Customer Service Team Leader

Job Description

For our customers, [Employer hidden — sign up to reveal] is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. We put our customers 1st and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.

Responsibilities

• Leading and motivating a team of Customer Service Representatives
• Coaching and development of your team
• Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Opening and closing the shop, with support from your team as required
• Ensuring your shop achieves targets

Working Patterns

• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

Benefits

• Annual Pay Review & Bonus Scheme
• Holiday entitlement: 28 days annually (pro rata)
• Paid birthday day off
• Training and development
• Career prospects
• Pension plan (match up to 4%)
• Perks and discounts

Requirements

• Aged 18+
• Supervisory experience and great people skills
• A positive, can-do attitude with a professional and dynamic approach to work
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

About [Employer hidden — sign up to reveal] & [Employer hidden — sign up to reveal]

We’re [Employer hidden — sign up to reveal], part of [Employer hidden — sign up to reveal]. With over 1,300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience. Our culture at [Employer hidden — sign up to reveal] is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together. [Employer hidden — sign up to reveal] is the power behind big name brands [Employer hidden — sign up to reveal], 888 and Mr Green. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us.

Next Steps

Once you’ve applied, our Talent Acquisition team will review your application. If successful, we’ll email you with a link to complete an online assessment via HireVue. After that, successful candidates will be invited for an interview.