Aftersales Support Advisor

Role Summary

• Location: Head Office
• Contract: Permanent Full Time
• Salary: OTE £33000

Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor. [Employer hidden — sign up to reveal] is proud to be an equal opportunity employer. [Employer hidden — sign up to reveal] are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award. Please contact our recruitment team if you require any reasonable adjustments.

Role Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
• Reward Gateway: Access over 500 deals.
• Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave.
• Employee Assistance Programme
• Occupational Health
• Personal Accident Insurance
• Training Opportunities
• Shared Incentive Plan
• Health Cash Plan
• Paid sick leave upon completion of Probationary period.

Role Description

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.
• Encourage customer satisfaction feedback via exit briefing & follow-up contact.
• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.

A Day in the Life

“No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career.”

Let's Work Together

[Employer hidden — sign up to reveal] is an integral division of [Employer hidden — sign up to reveal], a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, Leapmotor and Vauxhall. We are committed to fostering individual growth. This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at DEALERSHIP as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the [Employer hidden — sign up to reveal] customer journey.

How to Apply

Apply for this role using the form below. Upload your CV (PDF or Word Format) and answer the eligibility questions.