Role

This position entails supporting the [Employer hidden — sign up to reveal] Business Solutions Team by aiding in the development and maintenance of essential operational applications utilised by the business departments of [Employer hidden — sign up to reveal].

The successful candidate will provide first-line support for [Employer hidden — sign up to reveal] Business Users, addressing any production-related inquiries or issues. This role requires close collaboration with suppliers and internal business stakeholders to ensure timely and satisfactory resolutions.

A key objective of the Business Solutions Team is to maintain the stability of core systems and their associated subsystems. This objective is crucial for enhancing business efficiency and effectiveness, delivering exceptional customer service, and minimising the potential impacts of any issues.

Main Responsibilities

• Manage Production Support incidents raised by the business through to resolution/closure. Record, track, and document all actions taken through ticketing systems including JIRA & Service Now.
• Logging incidents or ad-hoc data requests.
• Talk business users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Set up new users/dealer accounts and profiles and deal with password issues for HFS applications.
• Prioritise and manage many open incidents and Business As Usual (BAU) Tasks.
• Provide support, including procedural documentation and relevant reports.
• Complete regular BAU Tasks and ensure all ad hoc tasks raised by the business are dealt with effectively.
• Field incoming incidents or tasks for assistance in a courteous manner and perform initial analysis and support.
• Development and documenting of process flows within the business in order to identify efficiencies and suggest improvements.
• Stay up to date with company policies and procedures.

Qualifications, Skills and Experience

Required

• Experience within an IT support role resolving software related incidents and fulfilling service requests.
• Methodical in approach with good communication and documentation skills.
• Strong problem solving and analytical skills with attention to detail.
• Experience of supporting internal teams (eg. escalations, interim resolutions, guidance, training, process support).
• Able to prioritise and proactively manage workload, working closely with other team members.
• Experience of Microsoft Office Applications, mainly Outlook and Excel.
• Self-motivated, effective interpersonal skills, good organisational and planning skills, detail oriented.

Desirable

• Experience within the financial services or automotive sectors is desirable.
• Exposure to a Banking system is highly desirable
• Experience of Microsoft PowerPoint.
• Experience of Microstrategy, JIRA & Service Now.
• Understanding of Audit processes.

Additional Information

[Employer hidden — sign up to reveal] is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. [Employer hidden — sign up to reveal] also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on [Employer hidden — sign up to reveal]'s philosophy of respect for the individual.

At [Employer hidden — sign up to reveal], we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with [Employer hidden — sign up to reveal]'s core values and lived out in the way we work and respect each other. For us at [Employer hidden — sign up to reveal], diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the [Employer hidden — sign up to reveal] philosophy and the belief that we are all working towards a common goal. [Employer hidden — sign up to reveal] recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.