Role

As a Coordinator, working in a small but efficient team, you will provide the finest service to our Retailers and to our customers. This role involves working closely with customers, sales teams, and colleagues to ensure smooth and efficient processing of vehicle financing and related services. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.

Main Responsibilities

• Handle inbound and outbound calls from customers and dealerships to an exceptional standard.
• Address queries related to the finance application process.
• Assist customers with the completion and submission of finance applications.
• Maintain accurate records of interactions, applications, and transactions.
• Ensure all documentation is complete and adheres to legislative requirements.
• Resolve Customer or Retailer complaints and issues promptly and effectively.
• Coordinate with other departments to ensure customer satisfaction.
• Develop and maintain positive relationships with dealerships and customers.
• Provide support to dealerships in managing finance applications and customer queries.
• Achieve a high pass rate on quality assurance conducted on your interactions.
• Credit assessment of applications, ensuring compliance with the lending criteria and relevant legislation.

Qualifications, Skills and Experience

Required

• Previous experience in customer service, call centre operations, or motor finance.
• Great communicator with the ability to build relationships, being compassionate and considerate.
• Organisational skills, with the ability to prioritise, multitask and meet deadlines, which can come with an element of working under pressure.
• Quality conscious with an eye for detail.
• This role is subject to satisfactory references to include a DBS Check and Financial Check.

Desirable

• Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. [Employer hidden — sign up to reveal] also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on [Employer hidden — sign up to reveal]'s philosophy of respect for the individual. At [Employer hidden — sign up to reveal], we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with [Employer hidden — sign up to reveal]'s core values and lived out in the way we work and respect each other. For us at [Employer hidden — sign up to reveal], diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers. This commitment flows directly from the [Employer hidden — sign up to reveal] philosophy and the belief that we are all working towards a common goal. [Employer hidden — sign up to reveal] recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.

Additional Information

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. This role requires the flexibility to work a shift pattern of 9:00-17:00, and 10:00-18:00. There is the option to take a 30-minute lunch over 4 days so that the fifth day will be a 2pm finish. This early finish will vary to ensure that there is good resource coverage within the team. There is also a requirement to work one in every 3 to 4 Saturdays and 1 to 2 bank holidays per year with a day taken off in lieu during the week.