Customer Success Associate (English and German Speaking)

About Us

[Employer hidden — sign up to reveal] is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Learn more at [Employer hidden].com.

Job Description

• Work within our internal CRM system to handle customer success cases in a timely and professional manner – may include churn escalations and price negotiations.
• Work within Salesforce CPQ to adjust renewal quotes for customer review.
• Collaborate with sales, product, accounting and other internal teams to find answers as needed to solve customer issues.
• Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.
• Proactively engage with your portfolio of CSM accounts.
• Lead mid-year reviews for your portfolio of customers, manage renewals and monitor customer health scores.

Qualifications

• Fluent in German and English. French or Finnish is advantageous.
• Experience, or the equivalent training/degree, working in customer support, billing support, or customer success – ideally at a software company.
• Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
• High level of attention to detail with the ability to handle a variety of tasks and projects at once.
• Exceptional verbal and written communication skills.

Salary & Additional Information

The salary range in United Kingdom for this position is £32,000 to £40,000 GBP Annual. Your specific offer will be determined by skills, experience, and qualifications. All information will be kept confidential according to EEO guidelines. Background checks are required. [Employer hidden — sign up to reveal] is an equal opportunity employer.