Business Support Manager

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Management & Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Inventory Management Customer Service Operational Strategy KPI Monitoring Budget Management Microsoft Office Suite Staff Training Vendor Negotiation

FULL DESCRIPTION

Business Support Manager

[Employer hidden — sign up to reveal] Ltd

London (On-site)

Full-time, Mid-Senior level

Job Purpose

[Employer hidden — sign up to reveal] Ltd is seeking a dynamic and experienced Business Support Manager to oversee and streamline the operational aspects of its showroom in East London. The successful candidate will play a crucial role in ensuring the efficient functioning of day-to-day activities, implementing effective business strategies, and maintaining high standards of customer service.

Duties & Responsibilities

  • Oversee and manage the daily operations of the showroom, including inventory management, stock replenishment, and ensuring compliance with company policies and procedures.
  • Develop and implement operational strategies to optimize efficiency, productivity, and cost-effectiveness.
  • Monitor key performance indicators (KPIs) and metrics to track the performance of the showroom and identify areas for improvement.
  • Ensure exceptional customer service standards are always maintained.
  • Address customer inquiries, complaints, and feedback promptly and effectively.
  • Train and motivate staff to deliver excellent customer service and uphold the company’s reputation.
  • Liaise with vendors, suppliers, and service providers to negotiate contracts, ensure timely delivery of goods and services, and maintain good relationships.
  • Monitor and manage budgets, expenses, and financial reports to ensure profitability and financial sustainability.

Qualifications & Requirements

  • Proven experience in a managerial or supervisory role, preferably in the retail industry.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and relevant business software.
  • Knowledge of inventory management systems and retail operations.
  • Ability to work effectively under pressure and adapt to changing priorities.
  • Commitment to delivering exceptional customer service and achieving business goals.

Additional Information

Job Category: Second and reporting to the Director.

Job Type: Full Time

Job Location: 172 Plashet Road London E13 0QT

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