Membership Manager

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Ascot, Berkshire
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Microsoft Excel Database Management Client Relationship Management Event Management Team Leadership Communication Skills Administrative Skills Racing Industry Knowledge

FULL DESCRIPTION

Membership Manager

[Employer hidden — sign up to reveal] Ltd is seeking a Membership Manager to join the Membership team. This full-time, permanent role is based at the racecourse in Ascot, Berkshire. The role manages memberships for [Employer hidden — sign up to reveal], including the Royal Ascot Racing Club.

Who we are

Welcome to [Employer hidden — sign up to reveal] where tradition meets innovation and excitement is the heartbeat of our business. We are a destination for over 500,000 guests each year. As one of the world's leading racecourses, [Employer hidden — sign up to reveal] is renowned for its rich heritage spanning over 300 years.

What we are looking for

We are currently seeking a Membership Manager to join our Membership team with sole responsibility for management of the Memberships at [Employer hidden — sign up to reveal] portfolio. This role is based in our offices at the racecourse in Ascot, Berkshire.

What you'll be doing

  • Protecting the intrinsic value of each type of Membership and developing strategies for longevity and a pipeline for new members.
  • Generation, growth and retention of memberships revenue.
  • Providing and overseeing efficient client service delivery.
  • Building and maintaining communications with internal stakeholders.
  • Direct line management of Membership Executive and RARC Raceday Assistants.
  • Management of all enquiries and communications for Memberships.
  • Overseeing successful delivery and budget performance of all Memberships at [Employer hidden — sign up to reveal] assets.
  • Collaborating with Marketing to develop integrated communication and marketing plans.
  • Overseeing the renewal process and leading the Royal Ascot Racing Club administrative duties.

Skills and experience you can bring

  • Working knowledge of Excel, Outlook and database systems.
  • High level of attention to detail.
  • Excellent oral and written communication skills at all levels, especially with VIP/high net worth individuals.
  • Excellent administrative skills.
  • Interest in racing and knowledge of the racing industry.
  • Proactive and able to work independently.
  • Proven experience managing and developing team members.
  • Understanding of the [Employer hidden — sign up to reveal] brand and demonstration of The [Employer hidden — sign up to reveal] Way values.

What you can expect from us

  • Best-in-class welcome with tailored induction and racecourse tour.
  • Wellbeing support including Employee Assistance Programme and Healthcare app with 24/7 virtual GP.
  • Volunteer week to support local community.
  • End of year offices closed (extra 2 days annual leave).
  • Time Off in Lieu for weekend racedays.
  • Clothing and hat hire.
  • Complimentary raceday entry for friends and family.
  • Exclusive discounts and social events.

Our Diversity and Inclusion Vision

[Employer hidden — sign up to reveal] is committed to equal treatment of all current and prospective employees and does not condone discrimination. We aspire to have a diverse and inclusive workplace.

How to apply

Applications close on 22 May 2026. For assistance, contact [Employer hidden — sign up to reveal]. Apply via the link below.

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