Business Support & Sales Coordinator

Description

Interested in a new challenge? Join our Sales Support team! As a Business Support & Sales Coordinator you will play a key role in supporting the Sales team and contributing to [Employer hidden — sign up to reveal]’s ongoing growth.

Shift: 8-hours, Monday - Friday

Salary: £28,061 per annum

As a member of the team you will be responsible for managing incoming requests to the sales support inbox, coordinating customer information and product documentation, preparing reports, and assisting account managers with both administrative and commercial activity. Your key responsibilities will also include:

• Sales Support Operations
  • Respond to incoming tasks and enquiries via the Sales Support Inbox.
  • Provide day-to-day administrative assistance to the Sales team and account managers.
  • Support new business enquiries and coordinate follow-up activity.
  • Open and set-up new customer accounts.
• Data & Reporting
  • Prepare reports for customers and account managers, primarily using Excel.
  • Analyse sales data to support performance insights and commercial decision-making.
  • Update, maintain, and ensure accuracy of the customer database.
  • Participate in future sales planning.
• Customer & Product Coordination
  • Organise and dispatch product samples.
  • Produce allergen and nutritional reports and supply specification sheets to customers.
  • Assist with customer communication, including marketing outreach, phone calls, emails, and customer visits.
  • Prepare tender documentation and pricing proposals, liaising with internal departments to gather accurate and timely information.
• Commercial Support
  • Support stock clearance communication (calls and emails)
  • Contribute to speciality produce initiatives and general commercial development.
  • Help drive sales with existing customers through proactive engagement.

Requirements

We are looking for someone who has:

• Previous experience in customer service or sales is desired but not essential as full training will be provided.
• Strong proficiency in MS Excel; confident working with data.
• Computer literate with solid knowledge of Outlook, Word, and general systems.
• Ability to manage and prioritise workload in a fast-paced environment.
• Strong attention to detail and accuracy.
• Problem-solving skills and the ability to work independently.
• Confident communicator with excellent interpersonal skills.

Benefits

Work life balance is important to us and we want you to spend time with family, friends and doing the things you enjoy... not just work. This is why we give you 30 days annual leave plus an additional 22 days off across the year, and still earn a full-time salary. Additionally you will also have access to:

• A subsidised restaurant serving breakfast, lunch and dinner all at a reduced cost
• Our discounted purchase scheme on over 4,000 products
• Enhanced family friendly policies
• Cycle to work and EV Salary Sacrifice Scheme
• Internal Mental Health First Aiders
• Employee Assistance Programme (EAP) including external mental health support and retail discounts

We are committed to fostering a diverse, inclusive and equitable workplace where everyone feels valued and empowered. We welcome applications from all backgrounds and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation. If you require any adjustments during the recruitment process, please let us know.