Paralegal

About the Role

Our focus is on providing outstanding client service, through expert, clear advice and assistance with Private Client matters, delivered in a professional and engaged way that leads to high levels of client satisfaction. We work together at all levels of our team to create a supportive and pro-active environment to achieve this. You will work within the Private Client team at our Leatherhead office to assist with the team’s focus of providing the best possible service to our clients.

Key Tasks, Duties and Quality Standards

• Understand and contribute to the team’s core commitment to client service.
• Assist with matter creation, progression and closure via the firm’s case management and practice management systems. This will include: Data entry, Preparing correspondence, Preparing documents, Updating workflows.
• Reflect and maintain the team’s commitment to high levels of attention to detail, quality and accuracy in our work.
• Assist clients and liaise with third parties in person, on the phone and via correspondence in a manner which demonstrates our commitment to client service, professionalism and courteousness.
• Assist generally with the continued efficient and effective service levels of the team.
• Assist the team and the Private Client department generally as and when required.
• Undertake any specific training when required to do so and has a pro-active approach to professional development.
• Act in accordance with [Employer hidden — sign up to reveal] Solicitors’ core values ([Employer hidden — sign up to reveal] Cares) at all times.
• This role will be based at our Leatherhead office, with travel to other office locations as required. The Private Client department has a presence in all the firm’s office locations: Guildford, Leatherhead, Reigate and Wimbledon.

Essential Personal Qualities, Skills and Abilities

• Is professional and courteous in communication at all times, both internally with colleagues and externally with clients and others.
• Demonstrates a positive attitude.
• Keeps up with the team’s workload and quality levels.
• Has good IT skills in relevant software systems.
• Demonstrates a commitment to the firm and a genuine interest in legal work.
• Demonstrates an understanding of, and alignment with, the values of the firm.
• Well-developed interpersonal, social and communication skills including an appreciation of the vulnerability of some of our clients, both generally and also specifically at distressing times.

Desirable Knowledge, Skills and Competencies

• Prior knowledge of Practice Evolve or other practice management systems.
• Familiarity with Practical Law and FastDraft.

Location

Leatherhead Office
[Employer hidden — sign up to reveal] Solicitors
Cedar Court, Guildford Road
Leatherhead, Surrey KT22 9RX