Key Responsibilities

• Lead discovery and define requirements for a self-serve customer platform, ensuring a seamless end-to-end user journey.
• Drive automation initiatives across customer service and sales operations to improve speed, consistency, and efficiency.
• Own and manage the product backlog, ensuring clear prioritisation aligned to business goals and customer needs.
• Collaborate with engineering, architecture, operations, and stakeholders to translate strategy into deliverable increments.
• Define user stories and acceptance criteria, supporting the team through delivery and refinement.
• Track and communicate progress, risks, dependencies, and outcomes to senior stakeholders.
• Use data and feedback to measure success and continuously optimise the platform and automated workflows.
• Support change management and adoption, ensuring teams are aligned to new processes and capabilities.

Requirements

• Proven experience as a Product Owner or Product Manager delivering digital products/platforms in a fast-paced environment.
• Strong understanding of platform delivery, self-serve experiences, and customer-centric design principles.
• Demonstrable experience driving automation to improve operational processes, ideally within customer service and/or sales.
• Experience with automation/integration platforms such as Workato or Boomi is highly advantageous.
• Excellent stakeholder management skills with the ability to align competing priorities and influence at multiple levels.
• Strong analytical mindset with experience using metrics to guide product decisions.
• Familiarity with Agile ways of working (Scrum/Kanban), backlog management, and iterative delivery.

Next Steps

If you’re ready to lead a product journey that modernises how customers engage and how teams operate through smart automation, we’d love to hear from you. We are shortlisting now with interviews expected to take place w/c 4th May.