Service Support Assistant

About The Role

This role plays a key part in supporting the administration in a variety of services within [Employer hidden — sign up to reveal] Group such as Revenues, Benefits, Licensing and Environmental Services. This role manages extensive administration; including process administration, triage, creating POs and invoices, talking to customers both face to face, via phone and email, working with various departments to help cover resource gaps to enable the delivery of great services to our customers.

You will need

• Qualifications equivalent to NVQ level 1 or GCSE in Maths and English
• Ability to establish and maintain good working relationships
• Clear communication skills
• Prioritises and meets tight deadlines
• Flexible and adaptable to change

For more information about this role please see the Job Description/Person Specification.

Special Conditions

• There may be a requirement to work at other [Employer hidden — sign up to reveal] Group (Support) Ltd and/or client locations to meet the needs of the business
• You will be expected to work reasonable additional hours in line with the needs of the service
• Full UK Driving License
• Ability to travel/ access to a vehicle for work purposes
• BPSS/DBS

Interview date: 14th May 2026. Part-time hours will be spread across five days per week, with the possibility of reducing to four days.

What We Can Do For You

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata) plus bank holidays and two volunteering days
• Health cash plan for cash back on health, dental and eye care
• Pension scheme with employer contribution up to 7%
• Employee Assistance Programme 24/7
• Cycle to work scheme
• Salary sacrifice car lease scheme for electric cars
• Generous sickness cover
• Income protection covering 50% of salary for up to five years
• Life assurance (four times annual salary)

About Us

You will be employed by [Employer hidden — sign up to reveal] Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. [Employer hidden — sign up to reveal] is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk. [Employer hidden — sign up to reveal] is a unique place to work, established to transform the way local services are delivered, making us a customer-focused organisation driven by real user needs.