HR Support Administrator

About The Role

We’re delighted to be looking for an HR Support Administrator to join our team. If you’re a natural problem solver who enjoys working with people and thrives in a fast-paced environment, this is a great opportunity to play a meaningful role within a supportive and collaborative HR team.

We’re looking for an organised, proactive, and people-focused individual to join our HR team. This is a varied and fast-moving role where no two days are the same, and where your ability to balance professionalism with a personable approach will really make a difference.

You’ll provide essential support to our HR Support Advisors, with a particular focus on our Ubico contract - our waste and recycling service operating across depots in West Oxfordshire and Gloucestershire. The role offers real variety and will require you to be adaptable and confident working with teams in different environments, as depot operations can vary from day to day.

What you’ll be doing

• Managing shared HR mailboxes and ensuring timely, customer-focused responses
• Supporting the full employee lifecycle, including onboarding, contractual changes, and leavers
• Coordinating pre-employment checks and preparing contracts for new starters
• Maintaining accurate HR records
• Supporting HR projects, audits, and continuous improvement activity
• Providing HR administrative support, responding to queries via email and over the phone

You will need

• GCSE Maths and English (or equivalent) at grade C/4 or above, plus A Level, NVQ Level 3, BTEC in Office/Business Administration, or equivalent practical experience.
• Proven experience in HR administration or a similar administrative role, with a good understanding of HR processes and basic employment legislation.
• Strong customer service skills, with clear, confident written and verbal communication.
• Excellent organisation, accuracy, and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office and digital systems, able to handle confidential and sensitive information with discretion, and work proactively as part of a team.
• Experience working in a shared services environment and using HR information systems/applicant tracking systems (ideally Business World), including familiarity with pre-employment checks (e.g. references, medicals, DBS, BPSS).

About Us

You will be employed by [Employer hidden — sign up to reveal] Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

[Employer hidden — sign up to reveal] is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

[Employer hidden — sign up to reveal] is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

Additional Information

Closing date – Sunday 10th May. Interview date – W/C 18th May at our office in Cirencester.

Special Conditions: Full UK driving licence and access to a car for work purposes. BPSS (Baseline Personnel Security Standard check).

What we can do for you:

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if part time) plus bank holidays and two volunteering days off
• Health cash plan for dental, eye care, etc.
• Pension scheme with employer contribution up to 7%
• Employee Assistance Programme 24/7
• Cycle to work scheme
• Salary sacrifice car lease scheme for electric cars
• Generous sickness cover
• Income protection covering 50% of salary for up to five years
• Life assurance (4x annual salary)