Business Support Specialist

Job Description

We are looking for a dynamic, highly motivated individual to join the [Employer hidden — sign up to reveal] Business Support team.

A proactive and fast learning individual seeking an opportunity to work as dynamic Business Support Specialist; utilizing analytical & methodical skills and relevant expertise to help the company achieve business goals while sticking to vision, mission and values. Excellent technical and communication skills are essential in order to generate accurate data and access information from various data sources, both structured and non-structured.

The candidate should have exceptionally strong healthcare, reporting, operational and IT knowledge with the capability of managing multiple complex projects and clients at one time.

The successful candidate will have experience in a role involving detailed analysis and manipulation of data to produce meaningful reports to support performance visibility and business priorities.

Successful candidate must have a proven track record of working effectively in a rapidly changing environment to meet ongoing and overlapping deadlines.

Key Responsibilities

• Strong analytical and validation skills, manipulating data to present actionable insights to the team.
• Cleansing and analysing multiple sources of data, and finding ways to calibrate this data (combining internal and external data, financial and non-financial data).
• Collaborate with other functions to gather relevant data in a timely manner and checking the accuracy of all sources.
• Generate all reporting, pricing and operational metrics, which ensures that the group is meeting their business reporting goals across over 100 blue chip multinational clients.
• Deliver a clear set of principal KPI’s to ensure market leading reporting, pricing and stock capabilities are met.
• Work with the Business Support Team Lead/Manager to deliver high level administrative duties by assisting with key reporting duties.
• Provide all data input for the Master Data team from a pricing and billing perspective.
• Co-ordinate all ‘New Account’ and ‘New Product’ set up through the Key Account Management team to ensure accuracy and consistency for all clients.
• Recommend and implement where feasible alternate solutions and be a catalyst for change to improve the customer experience.
• Analyse and understand the client and their business, including future direction, business direction.
• IT interface management.
• Follow internal system processes but be flexible to adapt to different responsibilities in a fast-paced dynamic environment.

Skill Sets Required

• Exceptional written and verbal communication skills; and computer skills
• Excellent attention to detail and ability to think outside the box
• Communication skills providing ability to create strong relationships internally and externally within the business
• Ability to multitask and problem solve effectively
• Highly driven and motivated

Experience Required

• At least 3 years’ experience working in a business role.
• Ability to analyse high volume of financial and nonfinancial data and clearly communicating the results to commercial team.
• Well-developed PC skills and proficiency in MS Excel & PowerPoint – Required.
• Dynamic and proactive person, 'can-do' attitude.
• Demonstrated negotiation and conflict resolution skills.
• Strong knowledge of SAP Business Warehouse/Business Intelligence (tools & process) is essential.