Key Responsibilities

• Store Leadership: Take full accountability for overall store performance, including financial and operational targets; Lead, inspire, and motivate your team to deliver exceptional service and results; Create a strong team culture that reflects [Employer hidden — sign up to reveal] values and behaviours; Communicate business updates, priorities, and expectations clearly to the team.
• Team Development: Recruit, train, coach, and develop Baristas and Barista Maestros; Conduct regular 1:1s, performance reviews, and development plans; Build a talent pipeline and support succession planning within the store; Foster a positive, inclusive, and high-energy working environment.
• Operational Excellence: Ensure [Employer hidden — sign up to reveal] brand standards, policies, and procedures are consistently delivered; Oversee implementation of marketing activity, promotions, and new initiatives; Drive efficiency and maintain high standards of cleanliness and organisation.
• Health, Safety & Compliance: Take full responsibility for maintaining a safe and compliant store environment; Ensure all audits, checks, and legal requirements are met; Promote a culture of safety and wellbeing for both customers and the team.
• Stock, Ordering & Cash Control: Manage stock levels, ordering, and deliveries to ensure availability and minimise waste; Oversee all cash handling and security procedures; Control costs and protect profitability through effective resource management.
• Customer Experience: Lead by example to deliver outstanding customer service; Handle customer feedback and complaints professionally, ensuring positive outcomes; Build strong relationships with customers and the local community.
• Store Performance & Continuous Improvement: Analyse store performance data and implement actions to drive sales and profitability; Conduct regular business reviews and contribute to regional performance discussions; Continuously seek opportunities to improve standards, processes, and results.

About You

You’re a confident and driven leader with a passion for developing people and delivering results. You thrive in a fast-paced environment, take ownership of your store, and lead from the front. With strong commercial awareness and excellent people skills, you create a motivated team that consistently delivers high standards and great customer experiences.

Essential Skills & Experience

• Experience in a management role within retail, hospitality, or a similar environment
• Strong leadership and team development skills
• Excellent communication and interpersonal abilities
• Commercial awareness and ability to drive performance
• Highly organised with the ability to manage multiple priorities
• Guest-focused mindset with a passion for quality and service

Desirable

• Experience managing full store P&L performance
• Previous experience in a coffee or food-led environment
• Track record of developing high-performing teams
• Ability to support multi-site or regional initiatives

Benefits

• 4 free cinema tickets per week (for you, friends & family)
• Food & Beverage Discounts
• Free parking
• Employee Assistance Programme – free and confidential support for health, wellbeing, finances & more
• 5.6 weeks holiday (inclusive of bank holidays)
• Pension scheme
• Access to staff competitions and incentives

If you’re ready to take full ownership of a store, lead a passionate team, and drive outstanding results, we’d love to hear from you. Start your journey as a [Employer hidden — sign up to reveal] Store Manager and help create amazing coffee experiences every day. Apply via the Quick Apply button.