Job Description

Where will your career take you next? Let’s find out together.

At [Employer hidden — sign up to reveal], we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide. [Employer hidden — sign up to reveal] partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, [Employer hidden — sign up to reveal] is the global travel brand of Zurich Insurance Group. Our family of customer-facing brands includes trusted names like Travel Guard, [Employer hidden — sign up to reveal] Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance.

About [Employer hidden — sign up to reveal]

This role is part of our [Employer hidden — sign up to reveal] team. [Employer hidden — sign up to reveal] provides insurance solutions through a number of different customer-facing brands across travel, car hire, specialty, and pet sectors in the United Kingdom, Ireland and the rest of Europe.

What you’ll be doing:

• Assist and occasionally lead in the design process for new and existing features, from ideation through to final implementation, ensuring alignment with business goals and user needs.
• Create user-centric designs by understanding business requirements, user feedback, and technical limitations.
• Assist and occasionally lead with developing wireframes, prototypes, user flows, and high-fidelity mock-ups that clearly communicate design solutions.
• Collaborate closely with product managers, marketing executives, IT, customer care, compliance and clients to iterate on designs and ensure smooth implementation of the user experience.
• Conduct user research, including surveys, usability testing and experimentation to inform design decisions and validate design concepts.
• Mentor and provide guidance to any junior designers that may join the business, helping them grow and improve their skillsets.
• Stay up-to-date with industry trends and best practices, continuously refining design processes and methods.
• Advocate for the importance of user experience across the organization and contribute to a user-centric culture.
• Reporting (Conversion reporting, Usability reporting, Usability research, Split testing, multi-variant testing and analysis, Revenue impacts/opportunity analysis, Accessibility scoring and Ad-hoc reporting)

What skills and experience you’ll bring on this journey:

• 5+ years’ experience as a UX/UI Designer or similar role
• Familiarity with tracking solutions such as GA4, VWO and Hotjar
• Hand-on knowledge of design tools, preferably Figma
• Experienced in HTML design
• Strong aesthetic skills with the ability to combine various colours, fonts, and layouts
• Experience of creating responsive webpages
• Experience of designing e-commerce journeys / web-shops
• Experience of designing logos, graphic and other digital assets
• Ability to meet deadlines and collaborate with a team
• Good understanding of the technical foundations upon which websites are built (HTML, CSS, JavaScript) is preferable, but not essential
• Experience of running usability testing, using both quantitative and qualitative data

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home, after an initial training period.

Career growth. This is an extremely exciting time for us at [Employer hidden — sign up to reveal], as we rapidly expand our business across the globe.

Take the time you need, for you and your community. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work.

Apply today and let’s go to great places together!

[Employer hidden — sign up to reveal] is regulated by the Central Bank of Ireland and authorised by the Financial Conduct Authority for UK Business.

#LI-Hybrid #LI-SW

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