About the Role

As a Safe Communities Coordinator, you’ll play a vital role in helping tenants feel safer in their homes. Working as part of the Safe Communities Team, you’ll support the delivery of services relating to anti‑social behaviour (ASB), domestic abuse and safeguarding, ensuring all work is carried out in line with policy, procedure and service standards. Often acting as the first point of contact, you’ll provide a victim‑focused, empathetic response, triaging new reports quickly and efficiently while ensuring safeguarding is central to everything you do.

Location: Based at any [Employer hidden — sign up to reveal] Livewest (East) office - Norwich, Dereham, Bury St Edmunds, Melton. (Please note, regular travel to other [Employer hidden — sign up to reveal] Offices will be required for team meetings, collaboration days and joint working)

Key Responsibilities

• Acting as a first point of contact for tenants and victims reporting ASB or related concerns
• Managing and triaging new ASB reports, ensuring timely and appropriate responses
• Completing DASH risk assessments and accurately recording incident details
• Setting up new cases and supporting case handlers with coordination and safety planning
• Providing additional victim care and support where required
• Ensuring safeguarding concerns are identified, reported and followed up promptly
• Supporting the management team with meetings, note‑taking and project work
• Coordinating and tracking actions to help management understand team demand
• Working collaboratively with other Safe Communities Coordinators across different offices
• Occasionally attending community engagement events alongside the team

What We're Looking For

You’ll need:

• Experience working in a busy, customer‑facing environment
• Excellent verbal and written communication skills
• Strong organisational skills with meticulous attention to record‑keeping
• The ability to multi‑task and work calmly under pressure
• Patience, empathy, and the ability to build rapport with tenants
• GCSE‑level education (or equivalent)
• Confidence using Microsoft Office packages
• A qualification in ASB / community safety or a willingness to work towards one
• The flexibility to travel between [Employer hidden — sign up to reveal] offices as required

What You'll Gain

• Knowledge and experience across the social housing sector, particularly ASB, domestic abuse and safeguarding
• Enhanced customer service skills aligned to [Employer hidden — sign up to reveal]’s values
• Ongoing learning and development opportunities
• Experience working within a values‑led, supportive team making a real difference

How to Apply

To apply, click below and upload your CV (PDF format), along with a supporting statement explaining why you are the right person for the role.

Important Additional Information

Closing date: 10th May 2026 (Midnight)

Interview date: 15th May 2026 at our Dereham Office

No agencies please.

About Us [Employer hidden — sign up to reveal] is part of [Employer hidden — sign up to reveal]. We create communities where people can put down roots, feel secure, and thrive. We let and maintain over 80,000 homes across east, central and south west England, and plan to deliver 2,000 new homes each year for the next 30 years. Joining our teams means embarking on a career where you are part of something bigger, where work matters, and where individuals are valued and developed.

Division: Central Services

Department: Safe Communities

Locations: Office Based - Negotiable (any [Employer hidden — sign up to reveal] Office)

Monthly salary: £27,667.79

Employment type: Full-time