Role and responsibilities

As a Housing Officer, you play a key role in delivering a proactive and supportive tenancy management service. You work closely with tenants to understand their needs, offering tailored support in areas such as safeguarding, hoarding, mental health, and property condition concerns. You also assist your Housing Manager in delivering the organisation’s Housing Made Simple vision by ensuring compliance with legislation, policies and procedures. In addition, you manage a personal caseload, help address tenancy breaches and tenancy fraud, and consistently focus on providing outstanding customer service.

What we're looking for

• Exceptional communication skills, including the ability to deliver complex or difficult messages clearly and empathetically.
• Ability to listen, empathise, and act in the best interest of tenants, including working one‑to‑one in their homes.
• Strong organisational skills, with the ability to prioritise and manage a caseload based on urgency.
• Proficient user of Microsoft Office.
• Educated to GCSE standard (or equivalent).
• Full UK driving licence.

How to Apply

To apply, click below and upload your CV (PDF format), along with a supporting statement explaining why you are the right person for the role.

Closing date: 10th May 2026 (Midnight). Interview date: 18th and 19th May 2026 at our Bury St Edmunds office.

No agencies please.

About Us

[Employer hidden — sign up to reveal] is part of [Employer hidden — sign up to reveal]. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England.