1st Line Technician
SKILLS
FULL DESCRIPTION
1st Line Technician
[Employer hidden — sign up to reveal] is seeking a skilled 1st Line Support Technician to join the team in Cambridge. The role involves resolving technical issues for clients and providing exceptional customer service. Salary: £26,500 - £29,000 per year. Full-time, on-site.
What we are looking for
We are looking for a skilled 1st Line Support Technician to join the team, helping to resolve technical issues for our clients and providing exceptional customer service.
What you should bring:
- Good IT and problem solving skills in areas such as Anti-Virus, Disk Space, Memory / CPU, Office 365 Management, VPN and connectivity troubleshooting
- Strong written and oral skills
- Confidence on the phone when dealing with clients
- A passion for IT and willingness to learn
- Excellent customer service skills
- Experience in outsourced IT support
- Full UK driving licence
- 2+ years supporting SMB networks
Extra skills that would be great:
- Experience in an IT Managed Service Provider
- Experience tracking time
Some specifics of the role
- Support for PCs and servers (Windows 10/11, Server 2016–2022)
- Installing PCs and upgrading software
- Supporting customer applications
- Setting up email accounts and hosting (Linux & Windows)
- Supporting Macs remotely and on-site
About our values
[Employer hidden — sign up to reveal] is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work-life balance. Health and well-being are a high priority. Team is at the core of our “Values”. We are an equal opportunity employer.
What We Offer To You
- Competitive salary with frequent reviews
- Parking available
- Monthly Notable awards
- End of year awards
- Real advancement opportunities
- Collaborative environment
- Structured workflow for mental health
- Short-term sick pay and long-term illness protection
- Enhanced Maternity and Paternity Packages
- Parental Returners Programme
- Flexible working requests considered
- 33 days holiday rising to 39 with service
- Option to buy and sell holiday
- Outside seating area with BBQs
- Inhouse gym and showers (Wymondham only)
- Vitality private health insurance
- Access to Aviva Smart Health
- Electric car scheme after 12 months
- Free flu jabs
- Free fruit
- Access to Perkbox
- Interest free 12-month loans
- Comprehensive program of funded events
- Lunch and Learn Sessions
- Recognition of life events
- Multiple feedback routes
- Comprehensive development plans
- Open plan offices with break out areas
More About Us
[Employer hidden — sign up to reveal] currently has over 120+ team members, working from three office locations: Cambridge, Wymondham, and Great Yarmouth. Our mission: to drive exceptional business growth for clients by combining best advice and practice with technology solutions.
How to Apply
Fill out the contact form below, attach your CV and our team will get back to you. All applicants must have the Right to Work in the UK.