Customer Assistant - Online

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Kilmarnock
TYPE
Part-time
LEVEL
Entry-level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer service Picking and packing Use of in-store technology Teamwork Time management Physical stamina Following processes Problem-solving

FULL DESCRIPTION

Customer Assistant - Online

[Employer hidden — sign up to reveal] is seeking a Customer Assistant for the Online team in Kilmarnock. This is a permanent, part-time role (12 hours per week) with flexible shifts including weekends and 4am starts. Competitive salary plus excellent benefits. Closing date: 17 May 2026.

About this role

We're looking for friendly, customer-focused people to join our Online team, where you'll be picking and packing customer orders ready for delivery or collection. You'll work in a fast-paced, structured environment with clear routines and timed activities. You'll use in-store tech to accept orders, find the right products, and prepare them quickly and carefully. You'll also support other parts of the store, including Replenishment and Customer Service.

  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount in our supermarkets and convenience stores
  • Additional 10% discount card for a Friend or Family member
  • Career progression and development opportunities
  • Competitive pension and life assurance
  • Healthcare/Well-being benefits including Aviva Digital GP
  • [Employer hidden — sign up to reveal] MyPerks with discounts at high street shops, cinemas and gyms
  • Optional Payroll charity donations
  • Family friendly policies including 26 weeks maternity and adoption leave

Find out more about working in Retail at [Employer hidden — sign up to reveal] here.

About you

  • Helpful and friendly approach
  • Enjoys staying active and being hands-on
  • Works well in a busy, structured environment
  • Comfortable using equipment safely and following processes
  • Loves to help support our customers and resolve their queries

Please note: We will only recruit individuals who are over the school leaver's age. Visit this link for details. Additionally, some roles require you to be over 18, due to health and safety.

What happens next?

Click apply to join our team – it only takes a couple of minutes. We'll be in touch soon, so keep an eye on your phone and emails. At [Employer hidden — sign up to reveal], we are committed to ensuring a fair and inclusive recruitment process. For reasonable adjustments, please let us know.

About us

We are one of the UK's largest supermarkets, providing great value for money and good quality fresh food and groceries to over 11 million customers every week. We're Foodmakers and Shopkeepers and together, we make [Employer hidden — sign up to reveal].

Reward & Benefits

We offer competitive salaries, colleague discounts, generous holiday, pension, life assurance, healthcare, and many more benefits. For full details, please see the advert or contact our resourcing team at [Employer hidden — sign up to reveal].

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