Optical Advisor

Job Description

Flame Health is working with a well-established independent optical retailer with a strong local reputation to recruit a Creative Media & Optical Assistant for their practice. This is a unique opportunity for an enthusiastic and creative individual to join a friendly, close-knit team in a varied role combining customer-facing optical work with digital content creation.

The business prides itself on delivering high-quality eyewear and personalised customer service, while also building a growing digital presence. As a result, they are seeking a candidate who is both people-focused and creatively minded, with the enthusiasm to contribute to the continued growth of the practice.

The Role

Optical / Retail Responsibilities

• Welcoming customers and delivering excellent front-of-house service
• Assisting patients with frame selection and general enquiries
• Supporting the smooth day-to-day running of the practice
• Learning optical products, dispensing processes and customer care procedures (full training provided)

Media & Content Responsibilities

• Creating engaging photo and video content for social media platforms
• Filming and editing short-form videos such as reels and stories
• Capturing new frame arrivals, in-store moments and team highlights
• Supporting promotions, campaigns and local marketing initiatives
• Helping maintain a consistent brand presence across digital platforms

The Ideal Candidate

Our client is seeking a candidate who is:

• Friendly, confident and comfortable interacting with customers
• Creative, with an interest or experience in social media and digital content
• Confident using a smartphone or camera to capture visual content
• Familiar with basic editing tools such as CapCut, Adobe, Final Cut or similar (beneficial but not essential)
• Reliable, organised and comfortable working within a small team environment

Previous optical or retail experience would be advantageous, but is not essential as full training will be provided.

Salary & Benefits

• Salary up to £30,000 per annum (depending on experience)
• Opportunity to develop skills across optical retail and digital media
• Supportive and collaborative team environment
• Staff benefits including eyewear discounts