Operations Manager

Job Summary

Assist with all aspects of the day to day running of the surgery.

Main Duties

• Oversea daily operations of the surgery
• Ensure efficient and effective delivery of services
• Deal with patient complaints. Either verbally or supporting written complaints with the Partners
• Induct new staff and Medical Students
• Develop and maintain strong working relationships with internal and external colleagues
• Manage projects and assignments agreed by the Partners or Senior Management Team
• Assist in rota application and amendments
• Assist with staffing levels
• Ensure Health, Safety and Welfare of all colleagues
• Fire Warden
• Attend PCN meetings in person or virtually
• Attend PPG meetings alongside the Partners
• SEA reports with the help of Partners or Senior Management Team
• Assist with staff scheduling, resource allocation, and workload distribution to optimise performance in the event of sickness or holidays
• Work alongside clinicians, administrators and implement solutions
• Compile reports for the Partners and Senior Management Team on issues, compliments and suggested areas of improvement
• Identify operational issues/solutions
• Monitor patient volume and service demands to adjust staffing and resources proactively
• Promote a positive work culture
• Work alongside all department leads and supervisors to support them
• Overseeing any other reasonable duties

Confidentiality

In the course of seeking treatment, patients entrust us with sensitive information. All such information is to be regarded as strictly confidential and may only be divulged to authorised persons in accordance with practice policies.

Health & Safety

The post-holder will implement and lead on health, safety and security as defined in the practice policies, including infection control, risk management, and training.

Premises and Equipment

Assist in monitoring and arranging security checks, repairs, insurances and maintenance of premises, services and equipment.

Equality and Diversity

Support the equality, diversity and rights of patients, carers and colleagues, respecting privacy, dignity and beliefs.

Personal/Professional Development

Participate in training, annual performance review, and take responsibility for own development.

Quality

Strive to maintain quality, alert team members to issues, assess performance, and contribute to team effectiveness.

Communication

Recognize importance of effective communication within the team and with patients and carers.

Contribution to Implementation of Services

Apply practice policies, standards and guidance, and participate in audit where appropriate.

Requirements

Must be local to the East Midlands Area and have minimum of 1 year Operational Management experience. NHS or GP Practice management preferable.

Additional Information

[Employer hidden — sign up to reveal] Group
Fairfax House, Packhorse Lane, Swineshead, Boston, Lincolnshire, PE20 3JE
Telephone: [contact hidden]
Practice email: [contact hidden]