Technical Services Team Leader

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Wrexham
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Dispensing Optician qualification GOC registration Leadership Customer Service IT Systems Knowledge ISO Processes Problem-solving Team Management

FULL DESCRIPTION

Technical Services Team Leader - Dispensing Optician

[Employer hidden — sign up to reveal] Optical Division are currently working on behalf of a leading independent optical company who are looking to recruit a Technical Services Team Leader to join their established team. This is a fantastic opportunity for a qualified Dispensing Optician with strong leadership skills and a passion for technical excellence to take the next step in their career within a supportive and forward-thinking environment.

Job Details

  • Job Reference: FH38561
  • Published: 9th July 2025
  • Start Date: 24th November 2025
  • Salary: TBC
  • Location: Wrexham
  • Employment Type: Permanent

The Role

You will be responsible for managing the day-to-day operations of the technical support and returns team. You will take ownership of escalated technical issues, streamline the returns process, and implement strategies to enhance operational efficiency and customer satisfaction.

Key Responsibilities

  • Lead, mentor, and support a team of technical support specialists and returns operators.
  • Plan daily workloads, conduct regular performance reviews, and support ongoing team development.
  • Oversee all technical queries, visual issue troubleshooting, and dispense-related concerns.
  • Manage the full returns process, working closely with internal teams to minimise return rates and improve efficiency.
  • Analyse returns trends and report findings to senior management, offering practical solutions for improvement.
  • Ensure compliance with company policies and industry standards.
  • Maintain an up-to-date knowledge of optical products and technologies, and provide training when required.

What We're Looking For

  • Fully qualified Dispensing Optician (GOC registered)
  • Proven leadership, coaching, or supervisory experience (ILM, NVQ or equivalent desirable)
  • A strong understanding of customer service excellence
  • Excellent interpersonal, communication, and problem-solving skills
  • Good working knowledge of IT systems and ISO processes
  • A proactive attitude with a passion for personal development and team success

How to Apply

To apply for this Dispensing Optician Job in Wrexham or enquire about additional Optometry Jobs – Contact [Employer hidden — sign up to reveal] Freephone on 0800 085 0858 or if calling from a mobile on [contact hidden] alternatively email: [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] operates as an Employment Agency & Employment Business

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